Tuesday, August 18, 2009

Cell Service

I hate our cell service provider. We have been loyal paying on time customers for 12 years. When we moved to Colorado, we had decent reception at our house. Bonus, we thought. Not so, our reception in the last two years has gotten worse and worse. Now we barely get a signal. Calls are dropped frequently and holding a conversation is difficult. The only reason we have stayed with At&T is because my family has them as their provider also. This has allowed us to call each other for no extra charge. However, my husband's business depends on him being able to communicate with others, and he can not do so on our current service. We have placed calls to the company inquiring as to why our reception is so poor. They claim that we in fact are in one of their best service areas. If this is a fact, I would hate to be in a poor area. Hubby asked if we could be released from our contract three months early due to the poor reception we have been getting on our phones. I mean, why are we paying for a service that we can not use? The company refused to release us...saying the only way out was to pay the $350.00 per phone line fee!!! So we have waited patiently, calling people back over and over again to finish a conversation, texting (and paying the extra fees there, since we are not on a text plan) the announcement of our daughter's birth in order to avoid any miscommunication, and apologizing to friends, family, co-workers, and business associates for our poor cell service.

Well our service is up at the end of the month and we could not be happier. One more thing, AT&T did us an even worse disservice. Hubby called to make it known that we will be ending our contract with them on the 23rd....and they told him that despite the fact that our contract ends on the 23rd we have to pay until the end of the month!!!! Say what? My bills are dated the 23rd of every month. But, we have to pay for an extra week. No explanation as to why this is other than, "that's our policy". While the I-Phone is really cool and neat, we would rather have a blackberry than deal with this asinine company. We are switching to Verizon. Only time will tell if the service is better, but I am betting from my neighbor's phone, the nurse's phone at the hospital, and everyone else I have spoken to who have Verizon, the cell service is great. Customer service blows, but at least we will be able to finish a conversation.

2 comments:

  1. We love Verizon and have had some really great customer service lately.

    ReplyDelete